Accessibility Statement.
Accessibility Statement.
Last update: April 10, 2025
The Spanish Data Protection Agency (AEPD) is committed to making its website accessible, in compliance with Royal Decree 1112/2018, of September 7, on accessibility of public sector websites and mobile applications.
This accessibility statement applies to
Compliance Status
This website is partially compliant with Royal Decree 1112/2018 due to the non-conformities indicated below.
Non-accessible content
The content listed below is not accessible for the following reasons:
- Non-compliance with Royal Decree 1112/2018:
- There are errors in the use of semantic markup that reflects content information and relationships [requirements 9.1.3.1 and 9.4.1.2 of UNE-EN 301549:2022].
- There are non-text contents that lack a text alternative, or have an inadequate alternative [requirement 9.1.1.1 of UNE-EN 301549:2022].
- There are errors when customizing font size, zoom level or text spacing [requirements 9.1.4.10 and 1.4.12 of UNE-EN 301549:2022].
- There are pages where keyboard navigation is not optimal and errors appear [requirement 9.2.1.1 of UNE-EN 301549:2022].
- There are errors related to link purposes, headers or poorly descriptive labels [requirements 9.2.4.4 and 9.2.4.6 of UNE-EN 301549:2022].
- There are errors related to videos, subtitles and audio descriptions and their access for all users [requirements 9.1.2.2, 9.1.2.3 and 9.1.2.5 of UNE-EN 301549:2022].
- There are errors related to page language and content [requirement 9.3.1.2 of UNE-EN 301549:2022]
- There are errors related to conveying information solely through color and non-text color contrasts [requirements 9.1.4.1 and 9.1.4.11 of UNE-EN 301549:2022].
- There are errors related to meaningful sequence [requirement 9.1.3.2 of UNE-EN 301549:2022].
- There are forms where labels or instructions are not properly provided [requirement 9.3.3.2 of UNE-EN 301549:2022].
- There are errors related to user preferences in non-web Software [requirement 11.7 of UNE-EN 301549:2022].
- There are errors related to documentation and support services requirements [requirement 12.1.2 of UNE-EN 301549:2022].
- There are errors related to WCAG compliance requirements [requirement 9.6 of UNE-EN 301549:2022].
- There are office files that do not fully comply with all accessibility requirements.
- There may be specific editing failures on some web pages.
- Disproportionate burden:
- Not applicable.
- Content outside the scope of applicable legislation:
- The website may contain office files, -published before September 20, 2018 that are not used for active administrative tasks-, that do not fully comply with all accessibility requirements.
Preparation of this accessibility statement
This statement was prepared on June 2, 2023.
The method used to prepare the statement was an in-depth expert evaluation conducted by an external auditor.
Last statement review: June 20, 2024
Observations and contact details
Communications regarding accessibility requirements
You can report non-compliance with our website's accessibility requirements, difficulties accessing content, or make suggestions and improvements through the following channels:
- Through the accessibility contact form
- By phone at 900293183, option 5.
Accessibility communications will be received and processed by the Citizen Service Department.
Accessible information requests and complaints
Through the accessible information requests and accessibility complaints form you can submit a complaint regarding compliance with the requirements established by RD 1112/2018 or submit an accessible information request concerning:
- Contents excluded from the scope of RD 1112/2018 as established by Article 3, Section 4
- Contents exempt from compliance with accessibility requirements due to imposing a disproportionate burden.
These requests will be processed by the Citizen Service Department, which must respond within 20 working days.
Optional content
Portal accessibility has been comprehensively considered throughout the design, management, maintenance, and content update process.
This website complies with the requirements of UNE-EN 301549:2022 Standard, considering the exceptions under RD 1112/2018.
The last accessibility review was conducted in June 2024.
Compatibility and customization
Compatibility
The website:
- has been designed to comply with current accessibility standards and regulations, meeting priority level 2 (AA) checkpoints defined in the Web Content Accessibility Guidelines (WCAG 2.1) specification.
- is optimized for the latest stable versions of Chrome, Edge, Firefox, Safari and Opera.
- is designed for proper viewing at any resolution and on desktop, tablet or mobile devices (responsive design).
- has been created using HTML5 as markup language and CSS 3 style sheets for design.
Additionally, continuous auditing and content review work is carried out to facilitate interpretation and improve website navigation.
Responsive display
This website is also designed to optimally adapt its display on major mobile browsers: Chrome, Firefox, Safari, Edge and Android's native browser.
Increase and decrease text size
If you want to increase the text size, you can zoom the page using these keyboard shortcuts:
- "Control" key (or "Command" on Mac) + "+" key to increase
- "Control" key (or "Command" on Mac) + "-" key to decrease
- "Control" key (or "Command" on Mac) + "0" key to return to original size
The following table shows how to increase or decrease page zoom through the menu of the most used browsers:
| Browser | Action |
|---|---|
| Chrome, Edge | "Zoom" option |
| Firefox | "Size" option |
| Safari | View > Zoom In or Out |
How to increase and decrease page zoom in browsers (most current versions)
Disable visual design
If any page's design or structure makes navigation difficult, you can disable the visual design of pages to access content in a simpler, more structured way.
The following table shows how to disable visual design in the most used browsers that support this functionality:
| Browser | Menu Action |
|---|---|
| Firefox | View > Page Style > No Style |
| Safari | Edit > Preferences > Advanced (enable show Develop menu option and close window) > Develop (from main menu) > Disable Styles |
How to disable visual design in browsers (most current versions)
How to change colors
One of the measures we implement is ensuring the contrast between background and text/images is always sufficient to guarantee proper perception. However, if desired, you can also change the color settings defined in your browser.
The following table shows how to change page colors in the most used browsers that support this functionality:
| Browser | Menu Action |
|---|---|
| Firefox | Tools > Options > Content > Fonts & Colors > Colors |
| Internet Explorer | Tools > Internet Options > Appearance > Accessibility |
| Opera | Menu > Page > Style > User mode or High contrast |
How to disable visual design in browsers (most current versions)
Content in other formats
In some cases, pages may be complemented with content presented in other formats (documents, videos, animations, etc.).